Step 1: The Review. I’ll review your "headache" and respond within 24 business hours.
Step 2: The Discovery Call. We’ll hop on a 15-minute Zoom to ensure we’re a perfect fit.
Step 3: The Kick-Off. Proposal signed, deposit paid, and I start clearing your plate.
Payment: All monthly packages and retainers are billed upfront prior to support commencing.
Deposits: A 50% non-refundable deposit is required for all project-based or ad-hoc work.
Late Policy: To ensure continuity of service, please ensure invoices are cleared by the due date. A late payment fee applies if payment is not received within 7 days.
Urgent Needs: Guaranteed 24-hour turnaround for rush tasks is available at a rate of £38/hr.